FAQs

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Q. What if the origin or destination of my shipment does not have a loading dock?
A. All MDI’s pricing and services include life gate and inside delivery/pick-up.

Q. Will there be additional charges if my location is not tractor trailer accessible?
A. If the origin or the destination is inside or near a major metropolitan area there will be no additional charges. Additional charges may be assessed for rural areas.

Q. Is my copier insured during transit?
A. MDI includes standard coverage in the quoted pricing. Standard coverage will insure your copier for $3.25 per pound while in transit. Additional coverage may also be purchased.

Q. My shipment requires after hours or weekend deliveries.
A. MDI Transportation offers 24/7 services. Please call MDI today for a quote!

Q. What if my shipment involves stairs?
A. Three stairs or less is always included at no charge. Over three stairs will be billed in addition to the quoted amount. Large or oversized items will require a site survey prior to quote. Be sure to communicate your unique needs with MDI prior to the delivery of your products.

Q. I have an old copier that I need removed and disposed of. What can I do?
A. MDI has the ability to remove and safely dispose of your old copier at a great rate. Please fill out the form on our Quotes Page.